FAQ
Welcome to the Yard Craft Supply FAQ. Here you can find answers to common questions about orders, payments, shipping, returns, and customer support.
1. How long does it take to process my order?
Orders are generally processed and prepared for shipment within 0–1 business days after the order is successfully placed.
2. How long does shipping take?
Our estimated shipping time is 3–7 business days after your order has been processed and shipped.
Delivery times may vary depending on the destination, carrier, holidays, weather, and other circumstances.
3. What is the estimated total delivery time?
The estimated total delivery time is generally 3–8 business days, including order handling and shipping.
4. Will I receive tracking information?
Yes. When tracking is available, shipping information will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives your package.
5. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible and our return policy may apply.
6. Can I return an item?
Yes. Eligible items may generally be returned within 30 days of receiving your order.
Items must meet the conditions described in our Return & Refund Policy.
7. Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the return is related to an incorrect, defective, or damaged item caused by Yard Craft Supply or the shipping carrier.
8. How will I receive my refund?
Approved refunds are generally issued to the original payment method used to place the order.
The time required for the refund to appear in your account depends on your bank or payment provider.
9. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and details about the issue.
If requested, provide clear photos of the product and packaging so we can review the situation and determine an appropriate solution.
10. What payment methods do you accept?
We accept the payment methods displayed at checkout. Depending on availability, these may include major credit and debit cards such as:
- Visa
- Mastercard
- American Express
- Discover
Additional payment options may be available depending on your location and checkout provider.
11. Is my payment information secure?
Payments may be processed through secure third-party payment providers. We use reasonable measures designed to protect customer information and payment transactions.
12. What currency are prices displayed in?
Unless otherwise stated at checkout, prices are displayed in U.S. dollars (USD).
13. What if I entered the wrong shipping address?
Contact us as soon as possible if you notice an incorrect shipping address.
We will attempt to update the information before your order is processed or shipped. Once an order has shipped, we may not be able to change the delivery address.
14. What should I do if my package is delayed?
First, check your tracking information for the latest carrier updates.
If the package appears significantly delayed or you believe it may be lost, contact us with your order number so we can assist you.
15. How can I contact Yard Craft Supply?
You can contact us using the information below:
Yard Craft Supply
3191 Commonwealth Dr
Dallas, TX 75247
United States
Phone: +1 833-722-8332
Website: yardcraftsupply.shop
We're happy to help with questions about products, orders, shipping, returns, refunds, and payments.